In a significant step to strengthen grievance redressal mechanisms for Aadhaar-related services, the Department of Electronics and Information Technology has announced the commencement of dedicated hearings beginning February 16.
The initiative aims to provide citizens with a structured and official platform to resolve issues related to Aadhaar enrolment, updates, corrections, authentication failures, demographic changes, and other service-related grievances.
As per the official notification, individuals facing Aadhaar-related problems must first register their complaints online through the Odisha Computer Application Centre (OCAC) portal atwww.ocac.in. Completing the online registration process is mandatory prior to attending the hearing. After successful submission, applicants will receive a registration acknowledgement receipt, which must be preserved carefully.
Following online registration, complainants are required to appear in person at the grievance cell located on the ground floor of OCAC Tower. It is compulsory to carry the acknowledgement receipt during the visit, as it serves as proof of complaint submission.
The department has clarified that the hearings will be conducted every government working Monday starting at 10:30 AM. Citizens are advised to reach the venue on time and present their grievances before the designated officials to ensure prompt review and necessary action.
